Frequently Asked Questions
Where do you acquire your JetScans and JetSorts prior to refurbishing?
We are a national money counting distributor (not affiliated with Cummins-Allison Corp.), which offers us the opportunity to buy back lightly used JetScans and JetSorts from our existing customers. We also obtain them used from banks, credit unions and auctions.
How is equipment refurbished and reconditioned, and what will it look like?
Each unit receives a comprehensive servicing, major tune up and calibration. In the JetScan, for example, the new $100 bill software update is installed. The Center Drive Tire, Large and Small O-Rings, Picker Roller Inserts and Transport Shaft Rollers (2-pocket) are all replaced with new. The Bearings and Feed Roller Inserts are carefully checked and replaced if necessary. Same type of work is performed on each JetSort. Machines are cleaned, calibrated, and final bench tested. Please note that these are refurbished machines, so minor wear and imperfections may be seen that are entirely cosmetic in nature, and will not effect the operation of the machine. These include, as an example, minor scuffs, scratches, and even minor cracks on the exterior plastic housing sections, scuff marks and fingerprint impressions on small sections of the the display screen (again cosmetic, and will not effect screen operation, and would be seen when screen is off, and are minimized or not seen when screen is illuminated. Interior / internal chassis parts may show wear that won't clean, or a screw head may be slightly imperfect due to use. They are examples, and not a complete list. Your machine will operate and perform like-new. But cosmetically, one would see minor imperfections.
What is the approximate lifespan of your reconditioned JetScans and JetSorts?
We have seen our refurbished and reconditioned JetScans and JetSorts last as long as brand new equipment. Twelve to fifteen years after our detailed refurbishing would not be unusual.
When can we expect our order?
Equipment will ship approximately 5-10 business days from receipt of order and payment.
What is the warranty, and what help support do you offer if I need assistance with my machine?
We include our 3-6 Month (depending on model) Parts and Labor Warranty. Customer responsible for shipping costs. We also offer our telephone help line, open Monday through Friday, 8:00 a.m. to 7:00 p.m. PDT, and are there to answer any questions. Questions typically include basic use of the machine, getting a message you don't recognize, and what buttons do on the machine and what tasks they perform. You will usually reach a live person, but if you should reach our voice mail, you can expect a return phone call within 12 hours.
What is your return policy?
Our return policy is 30 days from placing your order. You must call and obtain an RMA number (Return Materials Authorization) prior to shipping return. Shipping must include the same packing materials / specifications as you received the equipment. Customer is responsible for shipping cost. Once confirmed, a refund will be issued less a 20% restocking charge, shipping costs and credit card processing fees.
What is included with my purchase?
Your JetScan and / or JetSort, top hopper guide (JetScan), power supply, complete Owner's Manual, Quick Start and Cleaning Guides (electronic, pdf).